Frequently Asked Questions
10ok FAQ — All your questions answered here
From opening an account to withdrawing money via bKash — every question you have about 10ok, answered in English on this page.
10ok is a trusted online gaming platform in Bangladesh where you can enjoy slots, cricket betting, live casino and much more. We receive many questions from our players every day — particularly about account registration, transactions via bKash and Nagad, bonus terms and security. On this page we have organized the most important and frequently asked questions into five sections with detailed answers. If you cannot find the answer to your question, contact our 24/7 live chat support — we are always ready to help in English.
Account and Registration
Account and Registration
To register at 10ok, you need an active mobile number or email address, a strong password, and your correct date of birth. Please note that this platform is for users aged 21 and above only. The registration process is straightforward and takes just a few minutes.
No, each person may hold only one account at 10ok. Opening multiple accounts is a violation of our terms and conditions and may result in all accounts being permanently closed. If you have trouble accessing your account, please contact us via live chat.
Go to the 10ok Login page and click the "Forgot Password" option. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have any issues, our 24/7 live chat support is ready to help right away.
To ensure safe and responsible gaming, 10ok may request identity verification when withdrawals exceed a certain amount. This helps keep your account secure and prevent fraud. The verification process is simple and handled with complete confidentiality.
Yes, 10ok is fully mobile-friendly. You can open an account, deposit, withdraw, play games, and use live chat support directly from your smartphone browser. The site works well on both Android and iOS browsers.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits made via bKash are usually credited to your 10ok account instantly or within a few minutes. During peak payment gateway times, it may take up to 15 minutes. If the deposit does not appear, contact live chat with your transaction ID.
At 10ok, the minimum deposit amount across all payment methods (bKash, Nagad, Rocket, Upay and bank transfer) is ৳200. The minimum withdrawal amount is ৳1,000. These limits are set to ensure transactions are processed smoothly.
Withdrawals via Nagad and all other methods are generally completed within 30 minutes to 3 hours. Bank transfers may take a little longer. Having your account verification completed before requesting a withdrawal speeds up the process.
10ok does not charge any deposit or withdrawal fees of its own. However, the payment method you use (bKash, Nagad, Rocket, etc.) may apply its own transaction charges. Please refer to the terms and conditions of each respective service for details on those charges.
Yes, both Rocket and Upay can be used for deposits and withdrawals at 10ok. bKash, Nagad and bank transfer are also supported. The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000 across all methods.
A withdrawal request can only be cancelled before it enters processing. Once processing has begun, cancellation may not be possible. To make a quick decision, contact live chat immediately after submitting your request.
Games and Rules
Games and Rules
In the cricket betting section of 10ok, you can bet on BPL (Bangladesh Premier League) as well as other domestic and international matches. Both pre-match bets before the game starts and live bets during the game are available. To place a bet, log in, go to the cricket section, select your preferred match and market, and set your stake amount.
RTP (Return to Player) is the theoretical percentage of total wagers that a slot game returns to players over the long term. All games at 10ok are developed by reputable providers and operated to ensure fair play. The RTP for each game may be found in that game's "Info" or "i" button.
At 10ok, PG Soft's Fortune Tiger, Fortune Rabbit and Mahjong Ways are particularly popular among Bangladeshi players. JILI's Fortune Gems, Super Ace and Golden Empire are also widely favored. Pragmatic Play's Gates of Olympus and Sweet Bonanza, along with Spribe's Aviator, are also among the top titles.
The live casino section of 10ok offers the chance to play live Baccarat, Roulette, Blackjack and Teen Patti with real dealers. Sic Bo and other popular table games are also available. You can also interact with the dealers via live chat.
Yes. All slot and table games at 10ok are developed by certified providers and operated using Random Number Generator (RNG) technology, which makes every result completely independent and fair. The platform adheres to fair play standards.
Bonuses and Promotions
Bonuses and Promotions
New members at 10ok receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. So if you deposit ৳2,000, you receive an additional ৳3,000 as a bonus — giving you ৳5,000 to start playing with. The bonus is added automatically; no separate code is needed.
A 25x wagering requirement applies to the 10ok welcome bonus. This means you need to wager the bonus amount 25 times before you can withdraw it. For example, if you receive a ৳3,000 bonus, you will need to complete ৳75,000 worth of bets.
The 10ok VIP program has four tiers — Bronze, Silver, Gold and Platinum. As you continue to play actively, you will move up to higher tiers automatically. Cashback of up to 0.2% per week is available at Bronze, up to 0.4% at Silver, up to 0.6% at Gold, and up to 0.8% at Platinum.
Each week, a set percentage of your net losses is returned to your account as cashback, depending on your VIP tier. Cashback is calculated every Monday and credited to your account. This is a special benefit that 10ok offers to VIP members.
Yes, 10ok offers timely promotional deals during Eid, BPL season, T20 World Cup and other special occasions. These offers are available for a limited time. Log in to the platform regularly or ask via live chat to stay updated.
Security and Responsible Gaming
Security and Responsible Gaming
Yes. 10ok uses SSL encryption technology, which keeps your personal information and financial transactions fully secure. No information is sold or shared with third parties. Visit our privacy policy page for more details.
10ok is for users aged 21 and above only. Opening an account or playing games by anyone under age is strictly prohibited. Date of birth is verified during registration and additional proof may be requested in suspicious cases.
If you feel that gaming is having a negative effect on your daily life, please read our responsible gaming page. There you will find options for self-exclusion and setting limits. Our live chat support is also available around the clock to help.
You can temporarily close or restrict your account for a set period of time if you wish. To do so, submit a request via live chat support or send an email to [email protected]. We will act promptly and respect your decision.
The 10ok support team provides assistance in Bengali via live chat 24 hours a day, 7 days a week. You can also reach us by email at [email protected]. There is no phone or WhatsApp number — live chat is the fastest and most effective way to get help.
Still have questions?
Our support team is always by your side — in English, around the clock.
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