10ok's Privacy Policy
This policy contains a full description of how we collect, use, and keep your personal information secure. Your privacy is our highest priority.
Introduction and Scope of the Policy
10ok ("we", "us", or "the platform") operates a premium online gaming and betting service for users in Bangladesh. We process your personal information through the website www.10ok.lat and its associated services.
This privacy policy tells you what information we collect, how it is used, who it may be shared with, and what measures we take to protect your information. By using our services, you are considered to have agreed to the terms of this policy.
This policy should be read together with our Terms and Conditions and Responsible Gaming policy.
What Information We Collect
Various types of information are collected during registration, use, and service delivery on the 10ok platform. A detailed description of the information collected is provided below.
Identity and Contact Information
- Full name (in Bengali or English)
- Date of birth and age verification documents
- Email address
- National ID card or passport number (for identity verification)
- Copy of photo ID (during the KYC process)
Financial and Payment Information
- bKash / Nagad / Rocket / Upay account number
- Bank account details (for transfers)
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus usage and wagering history
Gaming Activity Information
- Play history and session logs
- Bet amounts and outcomes
- Preferred games and categories
- Account balance and change history
- VIP level and cashback records
Technical and Device Information
- IP address and geographic location (approximate)
- Browser type, version, and language
- Device identity (mobile / desktop)
- Cookie and session data
- Site usage logs and page visit records
Purpose of Using Information
We use the information we collect only for specific, clear, and lawful purposes. We do not use your information for any purpose other than those listed below.
Service Operation and Improvement
Information is used to create and manage your account, process transactions, provide bonuses, and continuously improve service quality. We analyse user preferences to make the gaming experience more relevant.
Identity and Age Verification (KYC)
Identity documents are collected to carry out the Know Your Customer (KYC) process in accordance with international standards. This ensures that the platform is used only by individuals aged 21 and above.
Fraud Prevention and Security
Technical information is analysed to protect accounts, detect fraud, prevent money laundering (AML), and block unauthorised access.
Customer Service and Support
Contact information is used to communicate with you via 24/7 live chat, resolve issues, and send urgent service-related notifications.
Ensuring Responsible Gaming
Gaming activity information is reviewed to identify signs of gaming addiction and to apply restrictions where necessary.
Meeting Legal Obligations
Information required to comply with applicable laws, regulations, or orders from authorities is retained and provided accordingly.
Information Sharing and Disclosure
We may share your information with third parties in the following limited circumstances:
Service Provider Partners
Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe), payment processing partners, and technology service providers receive only the limited information necessary to deliver their services. These partners operate under strict confidentiality agreements.
Payment Processing Services
Financial information required to process transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment provider.
Legal Obligations
Information may be disclosed to fulfil court orders, lawful requests from investigative authorities, or requirements under applicable law. In such cases, we always provide only the minimum information necessary.
Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify users in advance.
Cookies and Tracking Technologies
10ok uses cookies and similar technologies to operate and improve the website. The types of cookies and their uses are described below.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Maintaining login sessions, verifying security tokens, saving shopping cart and preferences | Until the session ends | |
| Analysing site traffic, monitoring page performance, and understanding user behaviour | Up to 1 year | |
| For language preferences, timezone settings, and providing a personalised experience | Up to 6 months |
Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some site features to not work properly and may disrupt the login experience.
Data Security Measures
10ok follows industry-standard technologies and processes to protect your personal and financial information.
SSL Encryption
All data transmissions are encrypted using TLS/SSL technology, which keeps your information secure from third parties.
Firewall Protection
Advanced firewalls and intrusion detection systems prevent unauthorised access.
Access Controls
Only authorised staff can access your information, and all access is logged.
Data Backup
Regular secure backups are maintained so that your information is not lost due to any technical failure.
Data Retention Period
We retain your information only for as long as it is needed to fulfil our service purposes or to meet legal obligations.
- Active accounts: All information is retained until the account is closed.
- Financial transaction records: Retained for a minimum of 5 years as required by law.
- KYC documents: Retained for a defined period after account closure to meet legal obligations.
- Communication records: Customer service communications are retained for up to 2 years.
- Technical logs: Generally retained for up to 90 days for security analysis.
Your Rights
You have the following rights regarding your personal information. To exercise these rights, contact us directly.
Right to Access Information
You have the right to know what information we hold about you. You can receive a copy of your information through a single request.
Right to Correct Information
If any information held about you is incorrect or incomplete, you may request that it be corrected or updated.
Right to Erase Information
In certain circumstances (the "right to be forgotten"), you may request that your information be deleted, provided it is no longer necessary and there are no legal obligations requiring its retention.
Right to Object to Processing
You may object at any time to your information being used for marketing purposes and demand that such processing stop.
Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly usable format.
Right to Withdraw Consent
You have the right to withdraw at any time the consent on the basis of which your information is being processed.
Protection of Minors
Not Applicable to Those Under 21
The 10ok platform is for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If we are informed or discover ourselves that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using our services, please inform our support team immediately.
Policy Changes
10ok reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- The "Last Updated" date at the top of the page will be changed.
- For important changes, a notification will be sent to your registered email address.
- If you continue to use the site after changes are made, you will be considered to have agreed to the new policy.
Visit this page regularly so that you are always up to date on our privacy practices.
Contact & Complaints
If you have any questions or concerns about this privacy policy, or wish to make a request regarding your data rights, please contact us through any of the channels below.
Privacy-Related Contact
When submitting a request regarding your data rights, please clearly state your registered email address and the type of request. Our privacy team will get back to you as soon as possible.
This privacy policy is an integral part of our Terms & Conditions and Responsible Gaming policy. You can also visit the FAQ page for more information.