Can I close my account permanently?

Yes. Permanent self-exclusion is available at 10ok. You can request it via live chat or by emailing support@10ok.lat. You will be given the opportunity to withdraw your balance before the account is closed.

21+ For adults only

Responsible Gaming at 10ok — a safe and balanced gaming experience

10ok believes that gaming should be a source of enjoyment — not stress or addiction. Our responsible gaming tools and policies help you play safely and with awareness.

Our Commitment

At 10ok, we believe that responsible gaming is the foundation of a healthy gaming culture. The protection and well-being of every player on our platform is our highest priority. We want you to enjoy gaming as a form of entertainment — never as a source of financial pressure or mental distress.

On this page you will learn how 10ok supports you in practising responsible gaming — from setting deposit limits to taking a temporary break or a permanent self-exclusion. Our support team is with you 24/7.

Remember:

Gaming is for entertainment only — it is not an alternative source of income.
Do not place more bets hoping to recover money you have lost.
Never deposit more than your budget allows.
If gaming is no longer enjoyable, take a break.

Age Verification — 10ok is for people aged 21 and above only. Age is verified at the time of registration.

Deposit Limits — You can set your own daily, weekly, or monthly deposit limits.

Time-Out — Temporarily suspend your account for anywhere from 24 hours to 30 days at any time.

Self-Exclusion — Use the self-exclusion feature to step away from gaming for an extended period or permanently.

Reality Check — The platform will remind you at set intervals how long you have been playing.

24/7 Support — Contact us at any time through our Bengali-language live chat support.

21+ Age Restriction

10ok is an online gaming platform for people aged 21 and above only. Gambling by minors is entirely unacceptable, both legally and socially.

Notice for Parents and Guardians

If there are children or teenagers in your home, make sure they cannot access your gaming account. Keep your login details completely private and ensure you log out.

Use a password lock on your device.
Use parental control software on gaming apps or sites.
Do not discuss your gaming activity in front of children.

Age Verification Process

10ok verifies the age of all users at the time of registration. If there is any doubt, we may request a valid identity document at any time. If it is found that an account is being operated by a minor, it will be closed immediately and any deposited funds will be returned.

Allowing a minor to play using your identity is strictly prohibited.

Our Protection Tools

10ok provides a number of tools to help players manage their own gaming. Using these tools is completely free.

Deposit Limit Setting

You can set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; raising one takes effect after 24 hours.
Minimum deposit: ৳200

Time-Out

If you are feeling tired or under pressure, temporarily suspend your account for anywhere from 24 hours to 30 days. During this time, logging in or making a deposit will be completely impossible.

Self-Exclusion

If you feel that gaming addiction is becoming a problem, exclude yourself for anywhere from 6 months to permanently. Contact our live chat and the team will make the process straightforward.
Takes effect immediately

Reality Check

A notification will appear every 30, 60, or 90 minutes — showing how long you have been playing and how much you have won or lost. This helps keep you aware and in control.

Loss Limit

Set in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, no further bets can be placed — this protects you from excessive losses.

Gaming History

View your complete transaction and betting history at any time. This transparency helps you understand your own gaming patterns and make balanced decisions.
Fully transparent

How to Recognise the Signs of Gaming Addiction

Gaming addiction is a real problem. Ask yourself the questions below — if the answer to most of them is yes, it is time to seek help.

Warning Signs

Are you spending more money on gaming than your budget allows?
Are you playing repeatedly trying to recover money you have lost?
Are you worried that you cannot stop gaming?
Are you hiding your gaming from family and friends?
Is gaming causing harm to your work, studies, or relationships?
Are you taking loans or borrowing money to fund gaming?
Do you feel irritable or restless when you cannot play?

Seeking Help Is a Sign of Strength

Acknowledging a gaming problem and asking for help is not a sign of weakness — it is courage. You are not alone. Millions of people around the world have faced this problem and returned to a healthy life with support.

10ok's live chat support team is available in Bengali 24 hours a day, 7 days a week. They can connect you with the right tools.

Remember: Gaming is entertainment, not a livelihood.

How to Use the Protection Tools

10ok's responsible gaming tools are easy to use. Follow the steps below.

Log In to Your Account

Go to Account Settings

After logging in, click on your profile icon and enter the "Responsible Gaming" section.

Set Your Limits

Choose a deposit limit, loss limit, or time limit and enter your preferred value. Save the changes.

Turn On Reality Check

Select how many minutes apart you want to receive notifications. This will help keep you aware.

If You Want a Time-Out or Self-Exclusion

If you need a break or self-exclusion, contact us via live chat — we will take immediate action.

Review Regularly

Review your gaming history and spending every month. Lower your limits further if needed.

What Is Responsible Gaming and Why Does It Matter

Responsible gaming means enjoying gaming in a way that has no negative impact on your financial, mental, or social life. It is a conscious choice — you control when, how long, and how much money you play with.

The core principles of responsible gaming at 10ok are: only play with money that, if lost, will not affect your daily life; do not think of gaming as a way to earn money; set a time and money budget before each session; stop when the budget runs out.

Online gaming is a global entertainment industry. Many people in Bangladesh enjoy cricket betting, slot games, and casino games. But when this enjoyment becomes a habit and control is lost, it can turn into addiction. 10ok wants you to always stay in control.

Fair play is guaranteed on our platform. All games use a Random Number Generator (RNG), which makes every outcome completely impartial. Your information is kept secure with SSL encryption.

Build some simple habits for balanced gaming: set a fixed time for each session and stop when the time is up; never play while drinking alcohol or feeling low; play only for enjoyment, not to relieve stress; give time to family and other hobbies.

5 Golden Rules for Balanced Gaming

Play for entertainment only, not to earn money.
Set a budget and never go beyond it.
Accept a loss when it happens — do not try to chase it back.
Take regular breaks and spend time on other activities.
If you have a problem, ask for help straight away — do not face it alone.

Contact Us for Help

The 10ok support team is always ready to help with any gaming-related concerns. If you feel that gaming is having a negative impact on your life, contact us without delay.

10ok Support

Live Chat Support 24/7 live chat in Bengali — the fastest way to get immediate help.

Email [email protected] — send any question or request.

Confidentiality Guaranteed All your information is completely confidential and secure.

How to Request Self-Exclusion

If you want to self-exclude from your 10ok account, contact us via live chat or email [email protected]. Include the following in your request:

Account name and registered email
How long you want the break or exclusion to last
If you want a permanent exclusion, state that clearly

Our team will process the request as quickly as possible and send you a confirmation.

Questions and Answers About Responsible Gaming

The most frequently asked questions about responsible gaming and their answers.

No, all responsible gaming tools at 10ok are completely free. Deposit limits, time-outs, self-exclusion, reality checks, and viewing your gaming history — all of these are available at no cost through your account settings or via live chat.

Lowering a deposit limit takes effect immediately. However, a request to raise a limit takes effect after 24 hours — this delay is intentional, so that decisions are not made on impulse. It is an important part of protecting players.

Yes. Any balance in your account during a self-exclusion period will remain completely safe. You will be able to withdraw those funds after the exclusion period ends or once the account is reactivated. The minimum withdrawal amount is ৳1,000.

Yes. Permanent self-exclusion is available at 10ok. You can request it via live chat or by emailing [email protected]. You will be given the opportunity to withdraw your balance before the account is closed.

Start by speaking to the person with empathy — try to help them understand without blaming or shaming them. Someone else cannot contact 10ok live chat on their behalf, but encourage the person to seek help on their own. The 10ok support team will understand the situation and help guide the right steps.

No. When a time-out ends, the account does not reactivate automatically. You will need to consciously log back in. This ensures that when the break period is over, you are making a considered decision to return.

Play Safely at 10ok

Responsible gaming is not about restriction — it is the path to a more enjoyable experience.

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